A woman’s emotional plea on YouTube has earned her a meeting with the executive chairman of Loblaws Companies Ltd., which she claims has all but ruined her business.

In the video which has gone viral, House explains that it all began when Loblaws committed to carrying two flavours of her and her fiance’s probiotic frozen yogurt in 2008.

According to CityNews, Loblaws spokeswoman Julija Hunter said Loblaws carried YoPRO in hundreds of its stores but that the yogurt bars didn’t perform well.

House said Loblaws staff made more promises in 2008 for the following year, committing to carrying four YoPro flavours in Ontario and Quebec.

With Loblaw staff’s written commitments, House and Delaney got more loans to package and market YoPro now for twice the amount of products and provinces. But staff failed again to follow through with the commitments, leaving the couple’s company in jeopardy, she said.

“We’ve been getting the run-around from your company for nearly five years,” House said in the video. “We’ve lost everything and family members have lost their savings and may not be able to retire all because mistakes just weren’t corrected.”

House said Loblaws created their own version of her yogurt under the President’s Choice label.

She added her and her fiance had no choice but to launch a $21-million lawsuit in 2010 against Loblaws in Ontario Superior Court.

House is meeting with the grocery chain’s executive chairman Galen Weston.

YoPRO Claim