New CRTC wireless code allows contracts to be cancelled after two years without penalty - 1310 NEWS
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New CRTC wireless code allows contracts to be cancelled after two years without penalty

The Canadian Radio-television and Telecommunications Commission has released a new wireless code that will make it easier for Canadians to understand their cellphone contracts.

Included in the new code, which applies to all new wireless contracts starting December 2, 2013, is a clause that will allow customers to cancel their wireless contracts after two years.

“Every day, Canadians rely on wireless devices while in their homes, at their jobs, at school or travelling abroad,” said Jean-Pierre Blais, Chairman of the CRTC. “The wireless code will contribute to a more dynamic marketplace by making it possible for Canadians to discuss their needs with service providers at least every two years.”

Also included is a clause that caps extra data charges at $50 per month, and caps international data roaming charges at $100 per month. This decision was to prevent those shocking, massive bills that sometimes hit unsuspecting customers.

The code will also require that service providers allow customers to unlock their devices after 90 days, or right away if they paid the full price for the device.

Customers will also be allowed to return their cellphones within 15 days and specified usage limits if they’re unhappy with their service.

In a release, the CRTC said the new code will allow users to:

  • Terminate their wireless contracts after two years without cancellation fees, even if they have signed on for a longer term
  • Cap extra data charges at $50/month and international data roaming charges at $100/month to prevent bill shock
  • Have their cellphones unlocked after 90 days, or immediately if they paid for the device in full
  • Return their cellphones, within 15 days and specific usage limits, if they are unhappy with their service
  • Accept or decline changes to the key terms of a fixed-term contract (i.e., 2-year)
  • Receive a contract that is easy to read and understand.

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